- HomeIVF
Sole frontend owner of a multi-role healthcare platform for patients, doctors, nurses, embryologists and admins. Integrated LiveKit video consultations and Socket.IO real-time chat, resolved 200+ legacy frontend bugs, and contributed to production deployments and CI/CD.
- LivePoll
A real-time polling app.
CHAT · VIDEO · HELPDESK
Real-time conversations, built into your product.
In-app chat, video calling, helpdesk and customer engagement tools: fast, reliable and branded as yours.
Typical timeline: 3–8 weeksor chat on WhatsApp
In plain words
What is a real-time communication platform?
A real-time communication platform adds live chat, video calls and support tools directly inside your app or website. Messages and calls happen instantly, without sending people off to WhatsApp or Zoom, so conversations stay on your brand, in your records and connected to the rest of your product.
What changes
What changes for your business?
Without itWith Upaay Labs
Conversations happen on personal WhatsApp and get lost.
Every chat and call stays in your product, on record.
Sending customers to Zoom feels clunky and off-brand.
Video calls open inside your app, in your colours.
Support requests arrive everywhere and nobody owns them.
A helpdesk that assigns, tracks and closes every ticket.
Who it's for
Built for businesses like yours
Healthcare & consultations
Video consultations and follow-up chat in your own app.
Education & coaching
Live classes, doubt-solving chat and announcements.
Marketplaces & support teams
Buyer–seller chat and a helpdesk for every request.
Features
Everything your communication platform can handle
1:1 & group chat
Instant messaging with typing indicators and read receipts.
HD video calls
Reliable video consultations and meetings in your app.
Helpdesk & ticketing
Assign, track and resolve support requests.
Notifications
Push, email and in-app alerts, so nothing is missed.
File sharing
Share images, documents and reports securely.
AI reply suggestions
Suggested replies that help your team answer faster.
Deliverables
What you get
- Chat and/or video built into your product
- Helpdesk and ticketing, if you need it
- Notifications
- Admin and moderation tools
- Load testing before launch
- Documentation and handover
Process
From idea to deployment
Step 1: Discovery
We learn who talks to whom, when and why.
Step 2: Experience design
We design chat, call and support flows that fit your product.
Step 3: Build & integrate
We build on proven real-time technology and connect it to your app.
Step 4: Load test & launch
We test with many users at once, then roll out.
Proof
Built by engineers who've shipped this before
Projects our founders built personally or in previous roles. They are not Upaay Labs client work.
FAQ
Questions about Communication Platforms
Can it handle many users at once?
Yes. We build on proven real-time technology and load-test before launch.
Can we record calls?
Yes, with participants' consent, stored securely in your own cloud account.
Does it work on mobile?
Yes. It works in mobile browsers and can be added to your existing mobile app.
Can AI help our support team?
Yes. AI can suggest replies, summarise long threads and route tickets to the right person.
Related services
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Clinic systems, patient portals and telemedicine, built by people who have shipped them.
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From idea to a launch-ready product, built to scale without a rewrite.
ExploreAI Agents & Chatbots
Chatbots and agent teams that answer from your own documents, with sources.
Explore
Have a project in mind?
Tell us what you're looking to build. We'll understand your requirements, recommend the right solution and share a tailored proposal.
No fixed packages. No unnecessary commitments. Just solutions built around your needs.